FAQ

Some frequently asked questions. Read this before sending Member Services an email, you might find your answer right here :)

Please remember that for members still within their initial term, we’re able to freeze/cancel for medical issues or relocation/travel. To help us ensure that your request is handled in a timely manner, please send your physician’s note or your travel itinerary to our team ASAP!

FAQ:

Q: I’m traveling for an extended period of time – what constitutes verification for my freeze?
A: We will happily accept an airline itinerary, military orders, or a note from a supervisor on company letterhead. If you don’t think you can obtain any of these, please contact us directly so we can help you troubleshoot!

Q: I sustained an injury. Do I need a Dr.’s note to freeze my membership while I recover?
A: Yes, we do ask for a Physician’s note specifying the duration of down time required.

Q: I’m moving and need to cancel. What do you guys need?
A: We just need proof of relocation, such as a new lease or utility bill.

Q: I’m month-to-month. Do I still need a Dr.’s note or verification to freeze?
A: Nope! If you are month-to-month, just send us an email.

Q: Do I need to come in to freeze or cancel?
A: You can send us an email at frontdesk@dckravmaga.com

Q: I want to cancel, but my situation doesn't fit any of these?
A: We periodically make exceptions to the policy for special circumstances. We can't guarantee that we can approve your request if it doesn't fit into one of the above categories, but we'll do everything we can!

Want to talk to a Team Member? Please email frontdesk@dckravmaga.com and we’ll be in touch shortly!